[ support ]

About support for SiteVision

SiteVision provides free support to users through email, forums, mailing lists and chatrooms. The SiteVision team and community will try its best to provide support for users and developers but we cannot always guarantee full technical support. Please be patient as all support provided will be from on the good will of the community and team providing it.

Methods to obtain support for SiteVision

Documentation
FAQ (Frequently Asked Questions)
Forum
Support at Sourceforge
View Documentation at Sourceforge
Report Bugs at Sourceforge
Request Features at Sourceforge
Patches at Sourceforge
Signup for a mailing list at Sourceforge
Project Forum(Sourceforge)
Project Help Forum(Sourceforge)
Email SiteVision Software
Addins Page
Download the latest patch


Recommendations

To obtain support, I recommend that you follow the list of methods above from top to bottom. Try the documentation method first, which will take you to a knowledge base of help files and documents that you may search through. This is mainly for problems related to using SiteVision and its user interface and development environment.

Sometimes, the problem you are experiencing may be listed in the FAQ page and the solutions also will be provided on this page. Check through the list of frequently asked questions whenever you have a problem, just to be sure, before going on to ask for support.

Next, you can try to post your question at the forum. The community and developers there will try their best to offer support and solutions to your problem. This is for any type of problems relating to SiteVision and even other software. Request for assistance in the Help forum.

You can also try your luck at the Project Forum(Sourceforge) and Project Help Forum(Sourceforge) which are similar to the sitevision.net forum support method offered above.

Email SiteVision Software to contact one of the developers and ask for help. Please do not spam the developers and try not to ask trivial questions or those already explained in the documentation or FAQ. This is the best method for obtaining support for technical problems or for reporting bugs and glitches.

Addins Page will offer addins and supports for addins.

Also check for the latest version or patch in the downloads section as the bug or problem you are experiencing might have already been fixed. See the list of changes and bug fixes for the patch.